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Adance Financial Group, we strive to always do right by all those we serve: our customers; our dedicated, enthusiastic employees; the talented consultants who offer our solutions; our valued Loan & Insurance carriers and business partners; the employer groups we support and the communities in which we operate.
Our corporate values reflect what is truly important to us. These values drive all aspects of our performance: from planning, to carrier selection, to product development, to marketing, to serving our customers and our brokers. Our values have remained constant since Advance Financial Group LLC. was founded, and they are frequently cited as a reason why our employees love working here. These values do not change from time to time, situation to situation, or person to person. They are truly the foundation of our company culture, underpinning our service attitude to our customers, brokers and carriers, and all of our valued business partners.
A commitment to ensuring compliance across the organization is a top priority. We strive diligently to ensure our business is conducted in accordance with all applicable laws and regulations in all jurisdictions where we operate.
Properly serving others, whether a customer, broker, carrier or fellow employee, is the mission of the Advance Financial Group LLC. team. We want to hear from and interact with our customers. Our team offers toll-free telephone numbers, email, and fax numbers for use in contacting us. Our goal is to deliver superior service that exceeds our customers' expectations.
Advance Financial Group LLC. fosters a culture of transparency to help us achieve our business goals, while maintaining our core values. We use a variety of performance dashboards to understand which products our customers like best, how long customers wait before a call to customer service is answered, timeliness of operational services provided to customers, brokers and carriers, and many other key aspects of our business. The executive team meets regularly to promote open communication and establish initiatives geared toward continuous improvement of the customer experience.
Our most important core value is to do the right thing. We want our employees and brokers to operate at all times with honesty and integrity. Advance Financial Group LLC. encourages our employees to come forward if they observe inappropriate or unethical business activities. Our management team sets the expectation that each employee perform in a manner that is above reproach, and offer the best outcome to customers, brokers, carriers, underwriters and fellow employees.
We want all professionals that support or market the products we administer - whether our own employees or the employees of third-party organizations - to perform according to our core values. We invest upfront in our employees with in-depth product training. We ensure that appropriate state licenses are in effect for our brokers. We monitor customer calls and provide additional mentoring to ensure our customer service team representatives are addressing customer needs efficiently and effectively. Our customers can contact us directly through a variety of channels. And, we promptly follow up on any customer complaints communicated to Advance Financial Group LLC.
We carefully consider which insurance or loan options suits your individual needs and what should or shouldn't be included in your program.
We want you to get you the best program at the lowest cost possible.
With the right programs and a secure future on the horizon, you can get back to living for the moment!
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